June 17, 2020
Unprecedented delays
You have likely seen shipments taking longer to be delivered. Due to the Covid-19, carriers are experiencing severe delays, particularly with Canadian and international shipments.
This is an unprecedented time and the impact on shipping has caused a significant backlog with shipments. This is due to the volume of packages, increased safety measures, limited staff, and a reduction in transportation available. This is the current reality.
You will always find the latest information on the tracking page however we are unable to provide updated delivery times and in some case the exact location of your package. That's why it is best to continue to monitor your tracking. These delays are beyond our control and all delivery times are estimated and not guaranteed.
Cutler Sports Team
May 14, 2020
With many Canadians isolating at home and shopping more online, Canada Post and all other delivery companies are now processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season.
Canada Post and other delivery companies are advising customers across the country to expect delays with their parcel deliveries. The heavy incoming parcel volumes, combined with the important safety measures implemented in processing facilities, mean it is taking longer to process. Those measures include physical distancing in facilities that were never designed for keeping people two metres apart.
Please be patient. Your orders are on the way.
Cutler Sports Team